What becomes possible when the people who work the frontline are engaged, focused and advocates for your company?
In general organizations tell their frontline staff that the key to not burning out in customer facing roles is to not take it personally. At People Lab we use a coaching framework to show your employees how to not take it personally.
Give them the tools to handle difficult situations, be resourceful and engage your customers and clients.
Customer Experience Toolkit
Using coaching principles we work with client-facing people to give them the tools to handle difficult situations, be resourceful and engage your clients and customers. A combination of theory and practice make sessions engaging, fun and impactful.
This workshop is available in multiple formats to best meet your companies needs.