What becomes possible when the people in your organizations are engaged, focused and advocating for your company?
Customer Experience Toolkit
In general, organizations tell their frontline staff that the key to not burning out in customer facing roles is to not take it personally. At People Lab we use a coaching framework to show your employees how to not take it personally.
Give them the tools to handle difficult situations, be resourceful and engage your customers and clients.
Using coaching principles we work with client-facing people to give them the tools to handle difficult situations, be resourceful and engage your clients and customers. A combination of theory and practice make sessions engaging, fun and impactful.
This workshop is available in multiple formats to best meet your companies needs.
Powerful Communication Toolkit
Our work together will be to build a communication toolkit to ask powerful questions, listen deeply and appreciate the communication habits of others.
We will achieve this through engaging conversations, and supported learning opportunities.